Trust, Transition and the Referability Habits

June 11, 2015

By Mike Bossy

I recently returned from the Ontario Conference of the Canadian Association of Farm Advisors (CAFA) in Woodstock, Ontario.  One of the speakers talked about the inter-generational transfer of the family farm.  One of the roadblocks to a successful transition is the lack of trust.

So, one of the key questions in a family business transition is how do we build trust?  I then thought about all of the great training I have received from Dan Sullivan at The Strategic Coach.  One tool to use is what Dan refers to as “The Referability Habits.”

If you want to build trust, make “The Referability Habits” part of the core values and beliefs of your business.

Show Up On Time

 Say Please and Thank You

 Finish What You Start

Do What You Say You Are Going to Do

When we mess up in our family business transitions, it’s because we messed up on one of the four items above.  Stick to these core values and build trust.

P.S. “The Referability Habits” are posted in the lobbies of all Bossy Nagy Group offices and are part of our core values and beliefs.


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